5 Year Limited Warranty
Golden Designs, Inc. warranties the wood, structure, heating elements and electronics against defects in material and workmanship for a period of 1 to 5 years from the original date of purchase.
This sauna is for INDOOR use only. Outdoor installation voids the warranty. Damage resulting from exposure to rain, snow, sun, wind, extreme temperatures or modifications to the sauna or its components is not covered.
The limited warranty applies to products delivered in the continental United States or Canada and extends to the original purchaser at the original installation site only. It is non-transferable and proof of purchase is required.
The warranty covers parts but does not cover labor. Customers may also be responsible for applicable transportation, shipping, taxes, duties and insurance associated with returned warranty parts.
The warranty does not cover negligence, alteration, modification, misuse, abuse, unauthorized repairs, improper installation, outdoor use, normal wear and tear, weathering, use contrary to instructions or a worn-out receptacle. Normal surface cracks resulting from expansion and contraction of natural wood are not considered defects.
Residential Use: Heating elements and electronics are covered for 5 years from the original purchase date. The wood structure carries a 1-year limited warranty.
Commercial Use: Heating elements and electronics are covered for 1 year from the original purchase date.
For warranty assistance or to initiate a warranty claim, please contact Aging Bueno at support@agingbueno.com.
Warranty Assistance
If you experience an issue that you believe may qualify for warranty service, please contact Aging Bueno first.
We'll assist with troubleshooting and help coordinate the warranty process with the manufacturer when necessary.
Please have your order number, proof of purchase, product information, and details of the issue available. Photos or videos may be requested.
Aging Bueno
Phone: (305) 676-4290
Email: support@agingbueno.com
Warranty eligibility, coverage, exclusions, remedies, parts, labor, transportation, and service requirements are subject to the manufacturer's applicable limited warranty terms.