Return and Refund Policy

At Aging Bueno, we are committed to providing premium wellness and recovery products along with exceptional customer service. We understand that occasionally a return may be necessary, and we strive to make the process as straightforward and transparent as possible.

Most products sold by Aging Bueno are eligible for return within 30 days of documented delivery, subject to the conditions below. Because Aging Bueno offers products from multiple manufacturers, certain products may have a different return window, restocking fee, return-shipping requirement, cancellation restriction, or may be designated as non-returnable.

When product-specific return terms differ from this standard policy, those terms will be clearly disclosed on the applicable product page. The return terms shown on the product page at the time of purchase apply to that product.

For questions before ordering, contact Aging Bueno at support@agingbueno.com or (305) 676-4290.

Eligible Returns

Unless different terms are clearly stated on the applicable product page, an eligible product may be returned within 30 days of documented delivery.

Eligible non-defective returns may include:

  • A change of mind

  • Ordering the wrong product

  • A product that does not meet your preferences

  • Other non-defective return requests

To qualify for a return, the product must generally be:

  • Unused and in new, resalable condition

  • Free from signs of installation, assembly, modification, wear, misuse, or damage

  • Returned with its original manufacturer packaging

  • Returned with all originally supplied accessories, components, manuals, cables, hardware, power supplies, and protective packaging

  • Accompanied by an Aging Bueno Return Merchandise Authorization (RMA)

Products that do not meet the applicable return conditions may be refused.

Product-Specific Return Terms

Some products have return conditions established by the manufacturer or required because of the size, nature, customization, hygiene requirements, or shipping method of the product.

These product-specific terms may include:

  • A return window different from 30 days

  • A restocking fee

  • Customer responsibility for return freight

  • Original outbound freight deductions

  • Special packaging requirements

  • Cancellation restrictions

  • Non-returnable or final-sale status

When any of these terms apply, they will be disclosed in the return information on the applicable product page.

If a product-specific return term differs from this standard policy, the product-specific term shown at the time of purchase applies to that product.

Customers may contact Aging Bueno before purchasing for clarification of any product's return terms.

How to Start a Return

All returns must be initiated through Aging Bueno.

1. Contact Aging Bueno

Email support@agingbueno.com and provide:

  • Your order number

  • The product you would like to return

  • The reason for the return

  • Photographs if the request involves damage, missing components, or a suspected defect

You may also contact Customer Support at (305) 676-4290.

2. Receive Return Authorization

If the return is eligible, Aging Bueno will provide:

  • A Return Merchandise Authorization (RMA)

  • The correct return destination

  • Packaging or freight instructions, where applicable

  • Information regarding applicable return-shipping costs or restocking fees

Do not ship a return before receiving written authorization from Aging Bueno.

Many products are fulfilled directly by manufacturers or authorized distribution facilities and must be returned to a designated warehouse rather than Aging Bueno's business mailing address.

Returns sent to an unauthorized location may be refused.

3. Ship the Product

The product must be securely packaged according to the return instructions provided.

We strongly recommend using a shipping method with tracking and delivery confirmation.

Customers are responsible for products while they are in return transit when the customer arranges the return shipment.

Return Shipping Costs

For eligible non-defective returns, including change-of-mind returns or products ordered incorrectly by the customer, the customer is generally responsible for return shipping costs.

Certain oversized or freight-delivered products may also require the customer to pay return freight or other shipping costs as disclosed in the product-specific return terms.

If an applicable product policy permits a restocking fee or deduction of original outbound freight, that information will be disclosed on the product page.

If Aging Bueno shipped the wrong product, or a return is approved because of verified shipping damage or another error attributable to Aging Bueno, Aging Bueno will coordinate the appropriate resolution and, where applicable, the return transportation.

Restocking Fees

Aging Bueno does not apply one universal restocking fee to every product.

Some manufacturers require a restocking fee for non-defective returns. When a restocking fee applies, the applicable amount or range will be disclosed in the return information on the product page.

No product-specific restocking fee will be imposed unless it is part of the return terms applicable to that product.

Refunds

After an authorized return reaches the designated return facility, the product will be inspected.

If the return is approved following inspection, Aging Bueno will issue the refund to the original payment method within 10 business days.

Any applicable return shipping charge, restocking fee, or other product-specific deduction disclosed in the applicable return terms will be deducted from the refund where permitted.

Your bank, credit-card company, or payment provider may require additional time to post the refund after Aging Bueno has issued it.

If more than 15 business days have passed after you were notified that your refund was approved, contact support@agingbueno.com.

Damaged, Incorrect, or Defective Products

Please inspect your order promptly after delivery.

If you receive:

  • The wrong product

  • A product with missing components

  • A visibly damaged shipment

  • A product you believe has arrived defective

contact Aging Bueno at support@agingbueno.com or (305) 676-4290 as soon as possible.

Include your order number, a description of the issue, and photographs or video when available.

Aging Bueno will review the issue and coordinate with the manufacturer or carrier as appropriate. Depending on the circumstances, the resolution may include replacement parts, repair, replacement merchandise, return authorization, or another appropriate remedy.

Freight Deliveries

Large products such as saunas, cold plunges, massage chairs, hyperbaric equipment, and other oversized products may arrive by freight carrier.

Please inspect freight shipments before signing the delivery receipt or Bill of Lading whenever possible.

If visible damage is present:

  1. Note the damage clearly on the Bill of Lading before signing.

  2. Photograph the shipment, packaging, pallet, and visible damage.

  3. Retain all packaging materials.

  4. Contact Aging Bueno promptly.

For freight damage, we strongly recommend contacting Aging Bueno within 48 hours of delivery because freight carriers may impose short reporting periods.

Prompt reporting helps us preserve available carrier claims and resolve the matter efficiently.

Non-Returnable Products

Certain products may be designated as non-returnable because of customization, hygiene considerations, manufacturer restrictions, or the nature of the product.

Examples may include:

  • Products clearly identified as Final Sale or Non-Returnable

  • Custom-built or made-to-order equipment

  • Personalized products

  • Special-order products once production has begun

  • Opened or used hygiene-sensitive products

  • Used compression garments or other wearable products

  • Consumable or single-use products

  • Certain replacement parts or accessories

When a product is non-returnable, that restriction will be disclosed on the applicable product page.

A non-returnable designation does not eliminate any rights that may apply to verified shipping errors, covered warranty claims, or remedies required by applicable law.

Used, Installed, or Assembled Products

Unless the applicable product policy expressly provides otherwise, products that have been used, installed, assembled, modified, or altered are not eligible for a change-of-mind return.

A manufacturing defect discovered after installation or use may instead qualify for assistance under the manufacturer's warranty.

Manufacturer Warranties

A return policy and a manufacturer warranty are different.

If a product develops a manufacturing defect after setup or use, the issue may be handled under the applicable manufacturer's warranty rather than as a standard return.

Aging Bueno will assist customers with warranty coordination when applicable.

To request warranty assistance, contact:

support@agingbueno.com
(305) 676-4290

Warranty duration, coverage, repair eligibility, replacement eligibility, and exclusions are determined by the applicable manufacturer's warranty terms.

Order Cancellations

If you need to cancel an order, contact Aging Bueno as soon as possible.

Orders that have not entered fulfillment, production, customization, or freight scheduling may generally be cancelled.

Because some products are made to order, specially configured, or shipped directly by manufacturers, an order may become non-cancellable after processing or production has begun.

Any product-specific cancellation restriction or cancellation fee applicable to an item will be disclosed in the product information or applicable terms.

Exchanges

Aging Bueno generally does not process standard direct exchanges for non-defective products.

When a product is eligible for return, the usual process is to complete the authorized return and place a separate order for the replacement product.

If the wrong product was shipped or a product arrives damaged or defective, contact Aging Bueno so that we can determine the appropriate resolution.

Return Addresses

Do not return merchandise to Aging Bueno's business mailing address unless Aging Bueno specifically instructs you to do so in writing.

Products may need to be returned directly to a manufacturer or authorized distribution facility.

Aging Bueno will provide the correct return destination when issuing the RMA.

Contact Aging Bueno

For return, refund, cancellation, damage, or warranty assistance:

Aging Bueno

Email: support@agingbueno.com

Phone: (305) 676-4290

Business Mailing Address:
7901 4th Street North, Suite 300
St. Petersburg, FL 33702

Customer Support Hours:
Monday through Friday
9:00 AM – 6:00 PM Eastern Time

By placing an order through our Website, you agree to this Return and Refund Policy, including any product-specific return terms disclosed on the applicable product page at the time of purchase.