Return and Refund Policy

At Aging Bueno, we are committed to providing premium wellness and recovery products along with exceptional customer service. We understand that occasionally a return may be necessary, and we strive to make the process as straightforward and transparent as possible.

Most products sold by Aging Bueno are eligible for return within 30 days of the documented delivery date, unless otherwise stated on the applicable product page or within the manufacturer's return policy. Certain manufacturers maintain different return windows, restocking fees, or product-specific requirements. Where applicable, those manufacturer-specific terms will govern the return of that product.

Products identified as Final Sale, Non-Returnable, Custom Order, Made-to-Order, Open Box, or otherwise designated as ineligible for return at the time of purchase cannot be returned for a refund unless required by applicable law.

Every approved return requires a valid Return Merchandise Authorization (RMA) issued by Aging Bueno before any item is returned. Returns shipped without an authorized RMA number may be refused, rejected, or returned to the sender without processing.

How to Initiate a Return

To request a return, please complete the following steps:

Step 1 - Contact Aging Bueno

Email support@agingbueno.com and include:

- Your order number
- The product you wish to return
- The reason for the return
- Photographs, if the request involves damage, missing components, or a product defect

Our Customer Support team reviews all requests as quickly as possible during normal business hours and will advise whether your purchase qualifies under the applicable return policy.

Step 2 - Receive Your Return Merchandise Authorization (RMA)

If your return request is approved, Aging Bueno will issue a Return Merchandise Authorization (RMA) number together with complete return instructions, including the correct return shipping address.

The RMA number must be clearly displayed on the exterior of every return package. Returns received without a valid RMA number may be refused by the receiving warehouse and returned to the customer.

Please do not return products before receiving written authorization from Aging Bueno, as many products are returned directly to individual manufacturer distribution centers rather than to our corporate office.

Step 3 - Prepare Your Return

Unless otherwise authorized, returned merchandise must be carefully packaged in its original manufacturer's packaging together with all components originally received, including, where applicable:

- User manuals
- Power supplies
- Cables
- Hardware
- Accessories
- Protective packaging
- Assembly components
- Warranty documentation

Customers are responsible for ensuring returned products are properly packaged to prevent shipping damage during transit.

Whenever possible, Aging Bueno recommends using a shipping carrier that provides package tracking and delivery confirmation. Aging Bueno is not responsible for return shipments that are lost or damaged before being received at the designated return facility.

Step 4 - Inspection and Refund

Once the returned merchandise has been received, it will be inspected to verify compliance with this Refund Policy and any applicable manufacturer requirements.

Provided the return satisfies all applicable conditions, refunds will generally be issued to the original payment method within seven (7) business days following completion of the inspection process. Any applicable return shipping charges, restocking fees, or other authorized deductions will be applied before the refund is processed.

Important Information Regarding Freight Returns

Many wellness products sold by Aging Bueno-including saunas, cold plunges, massage chairs, hyperbaric chambers, and other oversized equipment-ship via freight carrier directly from the manufacturer.

These products must not be returned to Aging Bueno's corporate mailing address unless specifically instructed in writing.

After your return request has been approved, Aging Bueno will provide the correct manufacturer warehouse or authorized return facility where the merchandise must be shipped.

Freight shipments delivered to an unauthorized address may be refused, redirected, or returned at the customer's expense.

Customers should never independently ship freight merchandise without first receiving written return instructions from Aging Bueno.

Payment Disputes

We encourage customers to contact Aging Bueno before initiating a chargeback, payment dispute, or credit card claim.

Most concerns-including shipping issues, damaged merchandise, manufacturer defects, warranty questions, or return requests-can typically be resolved quickly through our Customer Support team.

Initiating a payment dispute before providing Aging Bueno an opportunity to review and resolve the matter may delay resolution of the claim and may affect eligibility for return processing where permitted by applicable law.

Return Condition Requirements

To qualify for a return, merchandise must be received by Aging Bueno or the applicable manufacturer in new, unused, and resalable condition, unless the return is the result of verified shipping damage or an approved warranty claim.

Unless otherwise authorized in writing, all returned products must:

- Be unused and show no signs of installation, assembly, operation, or modification.
- Be returned in the original manufacturer's packaging.
- Include all accessories, components, hardware, manuals, cables, power supplies, warranty materials, and protective packaging originally provided.
- Be free from scratches, dents, stains, odors, pet hair, excessive wear, or other indications of use.
- Arrive in a condition suitable for resale as determined during inspection.

Products that do not satisfy these requirements may be refused, returned to the customer at the customer's expense, or accepted subject to additional deductions where permitted by the applicable manufacturer's return policy.

Brand-Specific Return Terms

Many products sold by Aging Bueno are manufactured and fulfilled by independent brands that establish their own return policies, restocking fees, warranty procedures, and return eligibility requirements.

Depending on the manufacturer, returns may be subject to:

- Different return windows
- Restocking fees
- Return shipping charges
- Inspection and refurbishment fees
- Product-specific exclusions
- Special packaging requirements
- Manufacturer authorization before return

Where manufacturer-specific policies differ from Aging Bueno's standard return policy, the manufacturer's policy will apply to that particular product.

The applicable return terms are available on the product page, within the manufacturer's documentation, or may be obtained by contacting Aging Bueno before initiating a return.

Damaged or Defective Merchandise

If your order arrives damaged, incomplete, or appears to have been affected during transportation, please notify Aging Bueno as soon as possible.

Prompt reporting allows us to work directly with the shipping carrier and manufacturer to resolve the issue efficiently.

Whenever possible, please include:

- Your order number
- A description of the issue
- Clear photographs of the shipping carton
- Photographs of the damaged product
- Photographs of any damaged packaging materials
- Any shipping labels visible on the package

Failure to report shipping damage within the applicable reporting period required by the carrier or manufacturer may affect our ability to process a shipping damage claim.

Freight Deliveries

Large products-including, but not limited to, saunas, massage chairs, cold plunges, hyperbaric chambers, and other oversized equipment-are commonly delivered by freight carrier.

Before signing the delivery receipt or Bill of Lading (BOL), carefully inspect the shipment for any visible signs of damage, including:

- Torn or punctured packaging
- Crushed cartons
- Broken pallets
- Moisture damage
- Missing cartons
- Open packaging
- Damaged shrink wrap

If any visible damage is present:

- Clearly describe the damage on the Bill of Lading before signing.
- Take photographs of:
  - the shipment before unloading (when possible);
  - all damaged packaging;
  - the damaged product;
  - the signed Bill of Lading showing the damage notation.
- Accept the shipment unless Aging Bueno specifically instructs otherwise.
- Contact support@agingbueno.com within 48 hours of delivery and provide all supporting documentation.

Proper documentation at the time of delivery significantly improves our ability to pursue a freight claim with the carrier and arrange an appropriate resolution.

If the delivery receipt or Bill of Lading is signed without noting visible shipping damage, freight carriers may deny responsibility for the claim. Although Aging Bueno will continue working with both the manufacturer and carrier to assist whenever possible, approval of the claim cannot be guaranteed under these circumstances.

Parcel Deliveries

For products delivered through standard parcel carriers, customers should inspect both the shipping carton and the merchandise immediately after delivery.

If shipping damage is discovered:

- Photograph the unopened package before removing the contents whenever possible.
- Retain all original packaging materials.
- Take photographs of the damaged merchandise.
- Notify Aging Bueno within 48 hours of delivery by emailing support@agingbueno.com.

Our Customer Support team will work with the manufacturer and shipping carrier to determine the most appropriate resolution, which may include replacement parts, repair, product replacement, or another remedy as appropriate.

Manufacturer Warranty Claims

Some issues become apparent only after a product has been assembled or placed into normal operation.

If a product develops a manufacturing defect after installation, setup, or initial use, the issue is generally governed by the manufacturer's warranty rather than the return policy.

Aging Bueno is not the manufacturer of the products it sells; however, we are committed to assisting our customers throughout the warranty process.

Upon receiving your warranty request, our team will help coordinate communication with the manufacturer, provide documentation requirements, and assist in facilitating warranty service whenever reasonably possible.

Warranty coverage, repair eligibility, replacement decisions, and warranty duration are determined solely by the applicable manufacturer in accordance with its published warranty terms.

Aging Bueno's Commitment

If a return results from:

- shipment of an incorrect product;
- verified shipping damage properly documented at delivery;
- a manufacturer-approved defect upon delivery; or
- another error attributable to Aging Bueno,

we will work diligently to resolve the matter as quickly as possible.

Depending on the circumstances and the manufacturer's policies, Aging Bueno may arrange replacement merchandise, replacement components, repair, return authorization, or another appropriate resolution.

For returns requested due to customer preference, ordering the incorrect product, incompatibility, or other non-defective reasons, customers remain responsible for any applicable return shipping costs, restocking fees, and other deductions disclosed before the refund is processed.

Non-Returnable Products

Certain products cannot be returned due to manufacturer restrictions, hygiene considerations, product customization, or the nature of the item. Unless required by applicable law, Aging Bueno cannot accept returns for the following categories:

Final Sale & Non-Returnable Products

Products clearly identified at the time of purchase as:

- Final Sale
- Non-Returnable
- Clearance
- Open Box
- Floor Models
- Display Models
- Closeout Merchandise

are not eligible for return or exchange.

Personalized or Custom Products

The following products generally cannot be returned once production has begun:

- Custom-built equipment
- Personalized or engraved products
- Special-order merchandise
- Made-to-order products
- Products manufactured or configured to customer specifications

Unless the item arrives damaged or contains a verified manufacturing defect covered under warranty, these purchases are considered final.

Hygiene & Personal Care Products

For health, hygiene, and customer safety reasons, Aging Bueno cannot accept returns of products that come into direct contact with the body once opened or used, including but not limited to:

- LED face masks
- Eye masks
- Wearable wellness devices
- Compression garments
- Recovery sleeves
- Treatment pads
- Personal wellness accessories
- Sleep accessories
- Similar hygiene-sensitive products

This restriction applies even if the product appears to be in otherwise good condition.

Consumable Products

The following products are generally non-returnable after delivery:

- Water treatment products
- Sauna stones
- Filter cartridges
- Replacement filters
- Cleaning solutions
- Maintenance chemicals
- Oils
- Supplements
- Consumable wellness products
- Any other single-use or limited-use items

Individual Parts & Accessories

Unless covered by warranty or shipped in error, Aging Bueno cannot accept returns for:

- Replacement parts
- Individual accessories
- Hardware kits
- Upgrade components
- Optional add-ons
- Replacement cables
- Replacement controllers
- Individual replacement items ordered separately

Returns That Cannot Be Accepted

Even if a product would otherwise qualify for return, Aging Bueno reserves the right to refuse a return if the merchandise:

- Has been used, installed, assembled, modified, or altered.
- Shows signs of wear, misuse, abuse, or accidental damage.
- Is missing the original manufacturer's packaging.
- Is missing manuals, accessories, hardware, power supplies, cables, or protective packaging.
- Contains writing, labels, tape, or markings not present at delivery.
- Has odors, stains, scratches, dents, pet hair, smoke damage, or other conditions that prevent resale.
- Is returned without an approved Return Merchandise Authorization (RMA).
- Is shipped to an unauthorized return location.

Products that fail inspection may be returned to the customer at the customer's expense or otherwise handled in accordance with the applicable manufacturer's return policy.

Refund Processing

After the returned merchandise has been received and inspected, Aging Bueno will notify you regarding the status of your return.

If the return is approved, refunds will generally be issued to the original method of payment within seven (7) business days following completion of the inspection process.

Depending on the manufacturer and the nature of the return, refunds may be subject to deductions including, where applicable:

- Manufacturer restocking fees
- Return shipping costs
- Original outbound shipping charges where permitted
- Refused delivery charges
- Inspection or refurbishment fees
- Other deductions authorized under the applicable manufacturer's return policy

For oversized freight products that require inspection at the manufacturer's warehouse, additional processing time may be required before the refund can be finalized. Aging Bueno will keep customers informed throughout the process whenever practical.

If a refund cannot be issued to the original payment method, Aging Bueno will work with the customer to determine an alternative refund method where legally permissible.

Order Cancellations

Orders may be cancelled before shipment by contacting Aging Bueno as soon as possible.

Many products sold by Aging Bueno ship directly from manufacturers, and some orders begin production or freight scheduling shortly after purchase.

Once an order has entered processing, production, custom configuration, or shipment, cancellation may no longer be possible or may be subject to manufacturer cancellation fees.

Custom-built, made-to-order, personalized, or special-order products generally cannot be cancelled once production has commenced.

Customers should contact Aging Bueno immediately if they wish to request cancellation so that we can determine available options.

Contact Us

If you have questions regarding this Refund Policy or need assistance with a return, our Customer Support team is happy to help.

Aging Bueno

Email: support@agingbueno.com

Phone: (305) 676-4290

Mailing Address:

7901 4th Street North, Suite 300

St. Petersburg, FL 33702

Customer Support Hours:

Monday through Friday

9:00 AM - 6:00 PM Eastern Time

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.