Shipping policy

Shipping Policy


1. Introduction

At Aging Bueno ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.agingbueno.com.



2. Shipping Destinations

  • Aging Bueno currently accepts orders for delivery within the United States only.

    Shipping eligibility may vary by product, manufacturer, delivery address, and delivery method. Any product-specific geographic restrictions will be disclosed on the applicable product page or during checkout before an order is submitted.

    Aging Bueno does not currently offer international shipping through agingbueno.com.



3. Shipping Costs

  • Free Standard Shipping

    Aging Bueno provides free standard shipping on all products shipped within the United States. There is no minimum purchase requirement for free standard shipping.

    White-Glove Delivery

    White-glove delivery is not included with free standard shipping and is available for an additional charge where offered. Any applicable white-glove delivery charge will be clearly disclosed before the order is finalized.

    Other Delivery Services

    If a customer selects an optional expedited, installation, or other upgraded delivery service, additional charges may apply. Any applicable charge will be disclosed before the order is finalized.

    Aging Bueno does not currently offer international shipping through agingbueno.com.



4. Order Processing Time

  • Processing Time:
    Processing and handling times vary by product. Most standard in-stock products are processed within 3–7 business days, Monday through Friday, excluding holidays.

    Certain made-to-order, specialty, oversized, or manufacturer-fulfilled products require additional processing or production time. For these products, the applicable estimated processing or lead time will be disclosed on the product page before purchase.

    Weekend and Holiday Orders:
    Orders placed on weekends or public holidays begin processing on the next business day.



5. Estimated Delivery Time

Estimated delivery times vary by product because Aging Bueno offers products fulfilled by multiple manufacturers and authorized distribution facilities.

Product-Specific Delivery Estimates: The estimated shipping, lead, or delivery timeframe applicable to a product is displayed on the product page when available. Customers should review the applicable product's shipping information before placing an order.

In-Stock Parcel Products: In-stock products shipped by standard parcel service generally arrive within the estimated timeframe stated on the applicable product page after order processing.

Freight and Oversized Products: Saunas, cold plunges, massage chairs, hyperbaric equipment, and other oversized products may require freight transportation and delivery scheduling. Transit time varies by destination, carrier availability, and delivery service.

Made-to-Order and Specialty Products: Products that are made to order, specially configured, or subject to manufacturer production schedules may have longer lead times. The applicable estimated lead time will be disclosed on the product page when available or communicated before the order is finalized.

Delivery estimates are estimates rather than guarantees. Carrier delays, weather, inventory changes, freight scheduling, manufacturer processing, and circumstances outside Aging Bueno's reasonable control may affect delivery.

Aging Bueno currently ships within the United States only.



6. Shipping Methods and Carriers

  • Shipping Carriers:
    Aging Bueno and its fulfillment partners use established parcel and freight carriers based on the product, manufacturer, shipment size, delivery destination, and service required.

    Carrier selection may vary by order. Available tracking information will be provided when supplied by the carrier or fulfillment partner.

    Shipment Tracking:
    When tracking is available, customers will receive tracking or shipment-status information by email after the order has shipped.

    Freight and Specialty Deliveries:
    Oversized equipment may require freight delivery, scheduled delivery, curbside delivery, white-glove service, or other specialized handling. Applicable delivery requirements will be communicated when relevant to the order.



7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Visit www.agingbueno.com/pages/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.



8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@agingbueno.com or ‪(305) 676-4290‬.

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:
    If your order arrives damaged, incomplete, or appears to have been affected during transportation, please notify Aging Bueno as soon as possible and within 48 hours of delivery.

    Take clear photographs of the shipping carton, damaged packaging, damaged merchandise, and any visible shipping labels. Retain all original packaging materials until the claim has been resolved.

    For freight deliveries, inspect the shipment carefully before signing the delivery receipt or Bill of Lading. Any visible damage should be clearly noted on the Bill of Lading before signing. Photograph the shipment, damaged packaging, damaged product, and signed Bill of Lading whenever possible.

    Contact Aging Bueno Customer Support within 48 hours of delivery at support@agingbueno.com or 305-676-4290 and provide your order number together with all available supporting documentation.

    Resolution:
    Aging Bueno will work with the applicable manufacturer and shipping carrier to determine the appropriate resolution, which may include replacement parts, repair, product replacement, return authorization, refund, or another appropriate remedy depending on the circumstances and applicable manufacturer policies.


9. Missing Items

  • Reporting Missing Items:

    • Contact us within 7 days of receiving your package.

    • Provide your order number and details of the missing item(s).

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.



10. Return and Refund Policy

  • Returns:
    Most products sold by Aging Bueno are eligible for return within 30 days of the documented delivery date, unless otherwise stated on the applicable product page or within the manufacturer's return policy. Certain manufacturers maintain different return windows, restocking fees, return shipping requirements, or product-specific restrictions. Where applicable, those manufacturer-specific terms will govern the return of that product.

    Return Authorization:
    Every approved return requires a valid Return Merchandise Authorization (RMA) issued by Aging Bueno before merchandise is returned. Do not ship products back before receiving written return authorization and complete return instructions from Aging Bueno.

    Conditions for Returns:
    Unless otherwise authorized, eligible merchandise must be returned in new, unused, and resalable condition, in the original manufacturer's packaging, and with all components, accessories, manuals, hardware, cables, power supplies, warranty materials, and protective packaging originally supplied.

    Products identified as Final Sale, Non-Returnable, Custom Order, Made-to-Order, Open Box, or otherwise designated as ineligible for return at the time of purchase cannot be returned for a refund unless required by applicable law.

    Return Shipping Costs:
    For returns requested due to customer preference, ordering the incorrect product, incompatibility, or other non-defective reasons, customers are responsible for applicable return shipping costs, restocking fees, and other authorized deductions.

    Where a return results from shipment of an incorrect product, verified shipping damage properly documented at delivery, a manufacturer-approved defect upon delivery, or another error attributable to Aging Bueno, Aging Bueno will work with the customer, manufacturer, and carrier to determine the appropriate resolution.

    Refunds:
    Once returned merchandise has been received and inspected and the return has been approved, refunds will generally be issued to the original payment method within ten (10) business days following completion of the inspection process. Any applicable return shipping charges, restocking fees, or other authorized deductions will be applied before the refund is processed.

    Your bank, credit card issuer, or payment provider may require additional time for the refund to appear in your account after Aging Bueno has processed it.

    For More Information:
    Please refer to our complete Return and Refund Policy for product-specific requirements, manufacturer-specific terms, freight return procedures, exclusions, and additional information.


11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

    • If a package is returned to us due to an incorrect address:



 

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@agingbueno.com

  • Customer Service Phone: ‪(305) 676-4290‬

  • Company Address:

    • Aging Bueno

    • 7901 4th Street North Ste 300

    • St. Petersburg, FL 33702


Our customer service team is available Monday to Friday, 9:00 AM - 6:00 PM Eastern Time.



13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.



Thank you for shopping with Aging Bueno!

We appreciate your business and are committed to providing you with exceptional service.